Who Has The Best Drive-Thru Service?
From QSR Mag:
For the sixth time in the Drive-Thru Performance Study’s 12-year history, Chick-fil-A ranked No. 1 overall. Of the 20 brands surveyed during the four-month-long test, Chick-fil-A scored highest, earning 17.8 and placing No. 1 in two of the four categories tested.
In addition to ranking No. 1 overall, Chick-fil-A also offered customers the friendliest service during the study, meaning it had the highest percentage of crew members who said “please” and “thank you,” smiled, made eye contact, and had a pleasant demeanor.
I’m in the group that would vote Chick-fil-A the winner every year. I’ve used their drive-thru in multiple States and never have I encountered a bad experience. I’m ready to hear your horror stories and your great experiences. So in your opinion…Who has the best drive-thru service?